Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you use our US visa appointment booking services:

• Personal information (name, email address, phone number)
• Passport details and visa application information
• Payment information (processed securely through our payment partners)
• Communication records (WhatsApp messages, emails, phone calls)
• Website usage data (IP address, browser type, pages visited)

2. How We Use Your Information

We use your information to:

• Process your visa appointment booking requests
• Communicate with you about your services
• Provide customer support and assistance
• Process payments and manage billing
• Improve our services and website functionality
• Comply with legal requirements and regulations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With US Embassy/Consulate systems for appointment booking purposes
• With payment processors to handle transactions securely
• With service providers who assist us in operating our business
• When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through certified partners
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Secure deletion of data when no longer needed

5. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal requirements. Specifically:

• Service records: Until completion of service plus 1 year
• Payment records: As required by financial regulations (typically 7 years)
• Communication records: 2 years from last interaction
• Website usage data: 2 years maximum

6. Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Port your data to another service provider

7. Cookies and Tracking

Our website uses cookies to enhance your experience:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for relevant advertising (with your consent)

You can control cookies through your browser settings.

8. Third-Party Services

We use trusted third-party services:

• Payment processor (Razorpay) for secure transactions
• WhatsApp Business API for customer communication
• Google Analytics for website analytics
• Email service providers for communications

9. International Transfers

Your information may be transferred to and processed in countries outside India for the purpose of booking US visa appointments. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: privacy@spaceless.in
• WhatsApp: +91 8877778828
• Phone: +91 8877778828
• Address: 12th Floor, Crescent 3, Prestige Shantiniketan, Bengaluru, Karnataka - 560048